How can we help you?
My cartridge won't fit.
Try to check your cartridge and see if there is any plastic protective case that is usually bright in color. If there is, ensure that the plastic protective case that was attached to the cartridge is removed. Once done, install it back in.
If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.