How can we help you?
No ink/poor print quality (Includes most Brother, Canon, Epson, and Xerox models)
- Ensure that the vent hole of the cartridge and the nozzle are unblocked by any tape or plastic strip (Usually a bright color, but sometimes clear).
- Run the printhead cleaning cycle 2-3 times or until the texts in the test print sheet are clear and fine. You can also clean the printhead manually to not waste ink.
- Please make sure that the printer is set online (at the computer) and increase the darkness setting at the printer.
Note: Epson printers should be turned on and used at LEAST once a month, preferably once a week. If the printer has not been used in over 5-6 months, Epson recommends replacing the ink cartridges. If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.