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My toner cartridge won't fit in printer

Make sure to remove all the plastic and paper protective coverings from the cartridges. (Usually a bright color.) Some toner cartridges also have clear tape on the sides that need to be removed. If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.